Why Australian businesses can’t ignore conversational and generative AI in 2025! (Post Link)
Dive into our blog for insights on unified communications, cloud tech, telephony, remote visual support, and a range of industry solutions.
While the report stops short of prescribing solutions, it highlights a pressing need: operational models that are lean, resilient, and...
Conversational AI refers to systems that can understand and respond to human input via voice or text – think chatbots,...
This leads to costly rework, poor customer experience, and even customer churn. If this sounds familiar, you are not alone....
Learn how business communications and being transformed by the support from AI
A summary from the NDS Executive Leaders Conference 2024 and the path forward that was discussed
Learn from NDIS providers the value they are seeking from cloud telephony services
Learn from NDIS providers the value they are seeking from cloud telephony services
Learn how 3 of the 5 largest home builders in the US elevated customer experience, first time fix rate while...
Recently, we spoke to a Community Housing Provider (CHP) regarding the challenges with property maintenance.
Organisations expose themselves to high risk without automated, effective call log capture, record keeping, and communication monitoring
A right to disconnect law is expected to come into play with the intent of restoring work-life balance
Leveraging a remote video assistance platform is a transformative strategy for augmenting the efficiency and effectiveness of field service technicians
We look into the future of enterprise communications, setting our sights on trends for 2024
In the swiftly evolving realm of CX automation, Large Language Models are reshaping the customer engagement landscape
See the CX trends for 2024, including the role of artificial intelligence
We recently partnered with ATB Morton Group to help them elevate customer experience and drive logistics efficiencies and processes
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