In a country with the tyranny of distance and a relatively low population density, the average truck deployment can be 2-4 times higher than in other countries.
When began our partnership with TechSee in 2023, we wanted to meet the need for enhanced and augmented remote visual guidance and support in Australia.
We recognised the need for contact centres in customer support situations, making decisions based on a description of a problem over the phone. Augmented vision empowers a call centre to meet customer needs rapidly and effectively.
Applications and use cases for TechSee augmented vision
Typical cases could be a property maintenance request, a warranty call for broken white goods, a remote water pump or other complex asset. In a business-to-business scenario, it could be a field service agent requiring more information or guidance.
The tactical ability to augment a support call with an intelligent, adaptive visual guidance platform has many benefits:
Following our decision to find a remote visual guidance partner, we chose to partner with TechSee because of its alliance with Salesforce, its adoption by Oracle Field Services and its global advances in Artificial Intelligence (AI) and augmented reality.
The TechSee platform was initially launched providing live visual tactical engagement, called TechSee Live and Self-Service Visual Journeys.
It has now embraced AI-powered natural customer experiences across video, voice and chat, called Sophie AI.
TechSee revolutionises the customer experience domain with the first remote visual assistance platform powered by AI and Augmented Reality (AR).
With TechSee, customers and technicians receive remote visual support through their mobile screens, in assisted-service or self-service mode, with patented browser-based technology. The TechSee app helps organisations enhance service quality, reduce operational costs and improve customer experience.
TechSee has recently announced round C funding led by Salesforce Ventures, OurCrowd and Telus. This was followed by the launch of a strategic partnership with Salesforce, powering the ‘Visual Remote Assistant’ for Salesforce Service Cloud and Field Service.
Supported by proprietary computer vision AI technology, TechSee’s proven enterprise-grade solutions are implemented across hundreds of service organisations in 43 countries with over 2 million monthly customer interactions. These include industries like telecom, consumer electronics, manufacturing, utilities and more.
TechSee has received several awards including:
Augmented vision from TechSee enhances customer support and service interactions by combining AI and Augmented Reality (AR). It is revolutionising the field of customer support.
This technology overlays digital information onto the physical world, enhancing the human ability to perceive and interact with their surroundings. In customer support, augmented vision offers a transformative approach, significantly improving efficiency, accuracy, and the overall customer experience.
TELECOMMUNICATIONS
TELECOMMUNICATIONS
HOME SECURITY
FAST-MOVING CONSUMER GOODS
ROBOTICS AND MACHINE AUTOMATION
ROBOTICS AND MACHINE AUTOMATION
Industries using TechSee and remote visual guidance around the world include telecommunications, consumer electronics, security, insurance, construction, transport and healthcare.
Partnering with computer vision technology company, TechSee, Vodafone is giving customers a personalised, immersive guide to getting connected. Every step is 100% digital through the MyVodafone app and my colleagues in Spain have seen a drastic improvement in customer satisfaction and an increase in first-time resolution rates.
Tristian Yeats, Technical Support Lead
With the pandemic people were very concerned… to be able to use TechSee to virtually enter someone’s home and still alleviate their concerns about their help has been something we couldn’t replicate before.
Rob Breedon, UK & Ire Field Service Manager
TechSee helps with the ABB sustainability culture as we are reducing the number of miles by over 2,000 a month in the UK alone. We are not having to send engineers out on site on jobs which are simple fixes while proactively diagnosing problems and improving FTF rate.
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Vodafone
Scott Petty, Chief Technology Officer