Why Australian businesses can’t ignore conversational and generative AI in 2025! (Post Link)
Dive into our insights on cloud telephony, which leverages the power of the cloud to handle voice and data services.
Conversational AI refers to systems that can understand and respond to human input via voice or text – think chatbots, voice assistants, or smart interactive voice response (IVR) systems. Generative AI takes it a step further, creating entirely new content (text, images, audio, code, etc.) in response to specific prompts. This article shows common use cases of conversational and generative AI.
This leads to costly rework, poor customer experience, and even customer churn. If this sounds familiar, you are not alone.
In this conversation with Danny Bearzatto, Field Service Expert at Structured Creative, we explore the ongoing quest for the ‘field service grail’ – getting the right person on-site with the right skills, equipment, tools, and parts at the right time, for the right cost, and with the lowest environmental impact.
We dive into three critical areas:
• The cost of inefficiencies in field services
• The small, actionable changes you can make today
• Using innovation like remote visual support to solve problems
Watch the video and share your thoughts in the comments.
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