Create the ideal NDIS patient experience through unified communication

Unified Cloud Telephony Services (UCaaS) like RingCentral or 8x8 can provide elasticity to your operating costs so that they scale up and down with your business and funding.

A modern cloud telephony service like RingCentral can help in many aspects of an audit.

By having a cloud telephony service that you use for all calls from any device, anywhere, at any time, you ensure a record of the call is integrated into your care management system and provides detailed analytics. Perfect for audit.

Auditors examine NDIS providers’ quality management systems to see how they are developing effective ways to deliver consistent services. The implementation of a cloud-unified communication telephony service directly supports this goal. 

• Deep integration – options into core systems, including Microsoft Teams
• Analytics and reporting – its depth of readily available metrics reporting and analytics
• Improved call handling – the rich functionality available to manage calls to and from participants.

NDIS providers need to demonstrate responsible financial practices, and they are scrutinised in an audit process. If you can't measure it, you can't manage it.

Detailed metrics

At the very least, with all of your call activity going through a cloud telephony service, you will receive detailed metrics that you can easily manage to help demonstrate responsible financial management. 

Understand your cost base

For example, you’ll readily be able to know the call activity and length of calls to any participant, and can easily share them or add them to your Customer Relationship Management (CRM) platform.

This can help support analysis of the cost of delivering support services to specific participants.

Why does one care worker require five calls to a participant and another only once?

Why does one participant call a care worker five times every day, but with a new care worker only one call per week?

Drill down into the data

With detailed metrics, reporting, automated report, and integration of these metrics into your care management system, you’ll be able to leverage these metrics to help manage and improve your business.