Unlocking operational efficiency in Australian dental practices through AI-driven, interoperable communications
While the report stops short of prescribing solutions, it highlights a pressing need: operational models that are lean, resilient, and...
Why Australian businesses can’t ignore conversational and generative AI in 2025! (Post Link)
The north star for customer experience in 2023 is building loyalty and efficiency at every touchpoint. With user journeys becoming increasingly digitised and fragmented, companies need to make a big effort to create holistic omnichannel experiences – where every touchpoint is leveraged as an opportunity to please customers.
Today, consumer stickiness is impacted mostly by customer experience. Eighty percent of customers churn due to dissatisfaction with service quality, and this is something brands can’t afford to ignore.
Download the report to understand the five constructive ways your team can create a better service experience.
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While the report stops short of prescribing solutions, it highlights a pressing need: operational models that are lean, resilient, and...
Conversational AI refers to systems that can understand and respond to human input via voice or text – think chatbots,...
This leads to costly rework, poor customer experience, and even customer churn. If this sounds familiar, you are not alone....
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