Why Australian businesses can’t ignore conversational and generative AI in 2025!  (Post Link)

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This image relates to dental practice operational efficiency in Australia and how leading AI-driven communication platforms help control cost while maintaining quality care

Unlocking operational efficiency in Australian dental practices through AI-driven, interoperable communications

While the report stops short of prescribing solutions, it highlights a pressing need: operational models that are lean, resilient, and efficient—without compromising care.
Next-generation communication platforms that are interoperable with foundational environments, such as Microsoft Teams, and powered by AI-driven workflows and automation offer a practical and scalable approach to meeting these challenges head-on.

For owners and investors, this is value creation
• Dental group execs: Scale operations without scaling cost and head count
• Operations managers: Free up staff without reducing service levels, reduce dentists non-billable admin time
• Investors: Enhance EBITDA, boost retention, and improve operational leverage

Adoption of generative AI in Australian enterprises 2022-2026

Why Australian businesses can’t ignore conversational and generative AI

Conversational AI refers to systems that can understand and respond to human input via voice or text – think chatbots, voice assistants, or smart interactive voice response (IVR) systems. Generative AI takes it a step further, creating entirely new content (text, images, audio, code, etc.) in response to specific prompts. This article shows common use cases of conversational and generative AI.