17th of February, 2025! Want to know where voice technology (UCaaS) is going? Read: The Future of UCaaS: Trends and Innovations to Watch in 2025
Discover how cloud-based communication platforms enable seamless and omnichannel customer interactions, providing a unified experience across various touchpoints.
Learn how business communications and being transformed by the support from AI
A summary from the NDS Executive Leaders Conference 2024 and the path forward that was discussed
Learn from NDIS providers the value they are seeking from cloud telephony services
Learn from NDIS providers the value they are seeking from cloud telephony services
Learn how 3 of the 5 largest home builders in the US elevated customer experience, first time fix rate while reducing technician costs
Organisations expose themselves to high risk without automated, effective call log capture, record keeping, and communication monitoring
Leveraging a remote video assistance platform is a transformative strategy for augmenting the efficiency and effectiveness of field service technicians
We look into the future of enterprise communications, setting our sights on trends for 2024
In the swiftly evolving realm of CX automation, Large Language Models are reshaping the customer engagement landscape
See the CX trends for 2024, including the role of artificial intelligence
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