Customer Experience (CX) Archives

This image relates to dental practice operational efficiency in Australia and how leading AI-driven communication platforms help control cost while maintaining quality care

Unlocking operational efficiency in Australian dental practices through AI-driven, interoperable communications

While the report stops short of prescribing solutions, it highlights a pressing need: operational models that are lean, resilient, and efficient—without compromising care.
Next-generation communication platforms that are interoperable with foundational environments, such as Microsoft Teams, and powered by AI-driven workflows and automation offer a practical and scalable approach to meeting these challenges head-on.

For owners and investors, this is value creation
• Dental group execs: Scale operations without scaling cost and head count
• Operations managers: Free up staff without reducing service levels, reduce dentists non-billable admin time
• Investors: Enhance EBITDA, boost retention, and improve operational leverage

Adoption of generative AI in Australian enterprises 2022-2026

Why Australian businesses can’t ignore conversational and generative AI

Conversational AI refers to systems that can understand and respond to human input via voice or text – think chatbots, voice assistants, or smart interactive voice response (IVR) systems. Generative AI takes it a step further, creating entirely new content (text, images, audio, code, etc.) in response to specific prompts. This article shows common use cases of conversational and generative AI.

field services technology from TechSee and Donnabrook

25% of field technician visits fail

This leads to costly rework, poor customer experience, and even customer churn. If this sounds familiar, you are not alone.

In this conversation with Danny Bearzatto, Field Service Expert at Structured Creative, we explore the ongoing quest for the ‘field service grail’ – getting the right person on-site with the right skills, equipment, tools, and parts at the right time, for the right cost, and with the lowest environmental impact.

We dive into three critical areas:

• The cost of inefficiencies in field services
• The small, actionable changes you can make today
• Using innovation like remote visual support to solve problems

Watch the video and share your thoughts in the comments.